Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
clean
friendly staff
dated rooms
limited dining options
7.4/10
Very good
Rooms
7.5
Location
7.6
Service
7.6
Dining
6.9
Guest reviews
7.4/10
based on 9 reviews
4/5
based on 1347 reviews
8.3
8.3/10 based on 5457 reviews
#40 of 347 hotels in Hamburg based on Tripadvisor
Will
United States,
February
2024
7.4/10
The hotel offers clean and comfortable rooms, although they are a bit dated. The staff is incredibly friendly and professional. The location is good, but lacks nearby dining options. The dining experience is satisfactory, and the facilities are well-maintained.
Rooms
7.0
The rooms, while slightly old-looking, were clean and comfortable.
Service
9.0
The staff is so friendly and professional, informing me about the refund process with amusement.
Location
7.0
The hotel is located in a beautiful neighborhood but lacks nearby dining options.
Dining
6.0
The dining experience was okay, not exceptional, but not bad either.
Facilities
8.0
The facilities are good and well-maintained.
clean
dated rooms
Dennis
United Kingdom,
November
2023
7.6/10
The hotel is big and good for short or long stays. The rooms were basic and cleaner than average but not up to the standards we expect from a 4-star hotel. The service was really lovely and helpful, catering to all my needs. The location was very convenient with easy access to major roads. The dining options were on the pricey side, but there are alternatives nearby. Overall, a decent stay with some room for improvement.
Rooms
6.0
I found the rooms to be big and suitable for both short and long stays. They were cleaner than what I typically experience in hotels.
Service
9.0
The service was top-notch, with the staff being really lovely and helpful, always providing everything I needed.
Location
8.0
The location was very convenient, offering quick access to major roads for easy travel.
Dining
7.0
The dining options seemed a little on the pricey side, but there are alternatives nearby if you prefer other choices.
Facilities
8.0
The facilities were sufficient for my needs during the stay.
Cleaner than average
Basic rooms
Karen
United States,
November
2023
6.6/10
The hotel's location is convenient, with a bus stop right across the street, but it lacks excitement. The service was helpful, although there were a couple of interruptions. The dining was a bit pricey, but offered good food choices. The rooms were basic and could have been improved, but the cleanliness and comfort were acceptable.
Rooms
6.0
The rooms felt basic and industrial, with some ventilation noise.
Service
7.0
The staff was helpful and friendly, but there were interruptions during our stay.
Location
6.0
The location is convenient with nearby amenities but lacking excitement.
Dining
7.0
The dining seemed a little pricey but had a good selection of food.
Facilities
Ashley
United Kingdom,
October
2023
7.4/10
The hotel I stayed at was spacious, clean, and comfortable, offering everything needed for a weekend getaway. While the facilities were top-notch and impeccably clean, the overall size was small and somewhat inconvenient.
Rooms
9.0
The room was spacious, clean, and comfortable with all the necessary facilities.
Service
7.0
The service was very polite, with staff in a good mood and not rushed. However, responses regarding food ingredients were a bit slow.
Location
8.0
The hotel is located in a very good area with relatively easy access to public transportation.
Dining
6.0
The dining experience was okay but not exceptional. The prices were a bit steep, but alternatives like nearby bakeries and supermarkets were available.
Facilities
7.0
The facilities were satisfactory, catering to basic needs.
Clean
Small
Kenneth
United Kingdom,
August
2023
9.0/10
After traveling for almost 10 hours before arriving, the spacious and warm rooms were a welcoming sight. Spotless rooms and lovely showers made the stay comfortable. The hotel staff were very friendly and accommodating, making everything hassle-free. The location, ideal for a work trip, offered good transport links and easy access to public transportation. Dining was excellent, although a little on the pricey side, and the free parking was a bonus. A first-rate experience overall with great facilities.
Rooms
9.0
The spacious and warm rooms were a great relief after a long journey, and the spotless conditions with lovely showers added to the comfort.
Service
9.0
The staff were all very friendly and attentive, going out of their way to assist. From the night check-in to room service, all needs were met promptly.
Location
10.0
The hotel's location was perfect for our work trip, with good transport links into the city center and a welcoming atmosphere that made us feel well taken care of.
Dining
8.0
The dining experience exceeded expectations with excellent quality. Although slightly pricey, the overall experience was superb, and the free parking was a welcomed addition.
Facilities
9.0
The hotel's facilities were top-notch, providing everything needed for a comfortable stay.
Benjamin
United Kingdom,
June
2023
7.2/10
The hotel offers decent rooms that are comfortable but might have some smoking smell issues. The service is a mix of welcoming and helpful but with occasional disturbances. The location is convenient with good access to nearby attractions despite some noise concerns. The dining experience is varied and pleasant, though it can be crowded at times.
Rooms
7.0
The rooms were of decent size and very comfortable, but there was a lingering smell like someone had been smoking. Despite informing reception, no action was taken.
Service
6.0
The staff were welcoming and helpful, although there were instances of disturbances like trying to enter the room before checkout time.
Location
8.0
The hotel's location was convenient with nearby amenities such as pubs, bars, and a supermarket within walking distance. It was perfect for the festival I attended, but there were noise concerns if windows were open.
Dining
7.0
The dining options were diverse and nice, offering good vegetarian choices, but it tended to get crowded during weekends and bank holidays. The prices were slightly high for the offerings.
Facilities
8.0
The hotel had a range of facilities such as room service, car hire, dry cleaning, housekeeping, laundry, and a welcome drink.
Margaret
United Kingdom,
April
2023
7.8/10
The hotel offers spacious and comfortable rooms, but service can be improved. The location is convenient with good transport links, and the dining experience is quite good. The facilities are satisfactory overall.
Rooms
8.0
The rooms were very clean, nicely decorated, and comfortable.
Service
7.0
The service was helpful and friendly, especially the gentleman supervising breakfast at the restaurant.
Location
8.0
The location worked well for our needs with good transport links directly into Hamburg town center.
Dining
9.0
The dining experience was fantastic with abundant and delicious options.
Facilities
7.0
The facilities met our expectations for a comfortable stay.
Ed
United Kingdom,
April
2023
6.6/10
I had a pleasant stay at the hotel. The rooms were clean and modern, providing a welcoming space for a comfortable stay. The service was overall very helpful and accommodating, adding to the positive experience. The location, while not in the center of the town, was still accessible and situated in a beautiful neighborhood. The dining options were a bit limited and expensive, but the facilities were well-maintained.
Rooms
8.0
The room was clean, welcoming, and had enough space for two people. A bit more decoration could enhance the ambiance.
Service
7.0
The staff were friendly and provided everything I needed, including an iron and ironing board.
Location
6.0
The hotel is a bit far from the main attractions but still easily reachable. It is situated in a beautiful neighborhood.
Dining
5.0
The dining experience was average, and the breakfast was charged separately upon leaving, which added an unexpected cost.
Facilities
7.0
The facilities were decent and satisfactory for my needs.
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